Client Support Representative

New York, United States Full-time

Contently is seeking a Client Support Representative with a passion for media who thrives in a high-growth environment.

Contently arms brands with the tools and talent to create content people love. Our solution combines the largest network of vetted, ready-to-work journalists with a workflow platform designed to help brands more efficiently manage their content programs. Clients currently include some of the world's largest brands, agencies and media companies.

What You’ll Do:

  • Support the team that is responsible for ensuring client success
  • Assist in preparing reports to clients
  • Attend meetings with team, including some client-facing meetings with F2000 corporations
  • Manage customer support from web inquiries and members of the Accounts team, in many instances directly interacting with clients
  • Learn how to conduct business with key accounts from experienced (and friendly!) professionals;
  • Position designed to grow into an Account Manager role

Who You Are:

  • Recent college graduate; prior experience is not required, but a plus
  • Highly tech savvy; able to understand online interfaces; if you've ever described yourself as a "power user" of anything you're right inline
  • Strong communication skills, high integrity, creative and strategic thinking skills, and a good sense of humor; Strong writing skills; Strong analytical skills and proficient with Excel
  • Must be able to coordinate multiple action items across several teams
  • Ability to work in a fast-paced, changing environment with the willingness to be flexible
  • Passionate about a start-up culture and adding to it

More on Contently:

Contently is on a mission to change the way content marketing is traditionally done. That means not only building a powerful technology, but also leveraging a powerful network of creative experts that traditional marketers need to stay fresh and original. Working at Contently means that you will be collaborating with extremely intelligent, creative, and diverse problem-solvers who love a good story and many laughs. Contently employees receive the best perks out there – great benefits including a 401k plan to Friday lunches and an unlimited vacation policy.

Apply for this opening at